Privacy Policy

At ThePawPrintShop, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or contact us.

By using our website, you agree to the terms outlined below.

Information We Collect

When you place an order, contact us, or sign up to our mailing list, we may collect personal information including:

Name
Email address
Shipping and billing address
Phone number
Payment details
Uploaded pet photos and customisation details
Order history and communication records

We may also collect non-personal information such as:

Browser type
Device information
Website usage data
Cookies and analytics data

How We Use Your Information

Your information is used to:

Process and fulfil orders
Create and personalise your products
Provide customer support
Send order updates and tracking information
Improve our website and services
Send marketing emails (only if you subscribe)

We will never sell your personal information to third parties.

Pet Photos & Uploaded Content

By submitting images to ThePawPrintShop, you confirm that you own the rights to the photos or have permission to use them.

Customers retain full ownership of their images. By uploading photos to our website, you grant ThePawPrintShop a limited license to use the images solely for the purpose of creating and fulfilling your personalised order.

Your images will not be sold, claimed as our own, or used for any unrelated purpose without permission.

Marketing Emails

If you subscribe to our mailing list, you may receive:

Product updates
Launch announcements
Promotions and offers
News from ThePawPrintShop

You can unsubscribe at any time using the link included in our emails.

Payment Information

Payments are processed securely through trusted third-party payment providers. We do not store or have direct access to your full payment details.

Shipping & Tracking

When your order is shipped, tracking information may be shared with shipping providers to help deliver your order and provide tracking updates.

Cookies

Our website may use cookies and similar technologies to:

Improve website performance
Save user preferences
Analyse traffic and website usage
Support marketing and advertising efforts

You can manage cookie settings through your browser.

Data Protection

We take reasonable steps to protect your personal information and keep your data secure. However, no online transmission or storage system can be guaranteed to be 100% secure.